This Returns Policy explains how returns, cancellations, and refund requests are handled by Yidu City Bading Trading Firm (“we,” “us,” or “our”) for our website and AI writing/chat assistant services.
By purchasing or using our services, you agree to this Returns Policy.
1. Company Information
Company Name: Yidu City Bading Trading Firm
Business Category: AI Writing and AI Chat Assistant Services
Address: B111, No. 23 Yuanlin Avenue, Units 1-5 and 1-6, Lucheng Subdistrict, Yidu City, Yichang City, Hubei Province, China
Email: badingshang@outlook.com
2. Digital Service Policy
Our products and services are digital in nature, including AI writing tools, AI chat assistant access, online credits, subscriptions, and other virtual services.
Because digital services are delivered immediately after purchase, they generally cannot be physically returned like tangible goods.
3. Refund Eligibility
You may request a refund if:
- You were charged incorrectly;
- You paid more than once for the same order;
- The purchased service was not delivered due to a technical issue caused by our platform;
- Your account was not credited after a successful payment;
- A serious technical problem prevented you from using the service, and we were unable to resolve it within a reasonable time.
Refund requests must be submitted within 7 days of the purchase date.
4. Non-Refundable Situations
Refunds may not be available in the following situations:
- You have already used the purchased AI credits, subscription, or digital service;
- You changed your mind after purchase;
- You are dissatisfied with AI-generated results without a verified technical issue;
- You entered incorrect information during purchase;
- Your access was suspended or terminated due to violation of our Terms of Service;
- The issue was caused by your device, browser, internet connection, or third-party software;
- The refund request is submitted after the eligible refund period.
AI-generated content may vary depending on user prompts and input. We do not guarantee that every AI response will meet a specific personal, business, legal, financial, academic, or creative expectation.
5. Subscription Cancellation
If we offer subscription-based services, you may cancel your subscription at any time according to the cancellation method provided on our website or by contacting us.
Cancellation prevents future renewals but does not automatically refund previous payments unless required by applicable law or approved by us under this policy.
After cancellation, you may continue using the service until the end of your current billing period, unless otherwise stated.
6. How to Request a Refund
To request a refund, please contact us at:
Please include the following information:
- Your name or account email;
- Order number or payment reference;
- Date of purchase;
- Amount paid;
- Reason for the refund request;
- Screenshots or supporting evidence, if applicable.
We may ask for additional information to verify your order and investigate the issue.
7. Refund Review Process
After receiving your request, we will review it and respond within a reasonable time. If your refund request is approved, the refund will be processed through the original payment method where possible.
Refund processing time may vary depending on the payment provider, bank, or card issuer.
8. Chargebacks and Payment Disputes
If you have any payment issue, please contact us first so we can help resolve the problem.
Filing a chargeback or payment dispute without contacting us may result in account suspension, service interruption, or further verification of your account and order history.
9. Changes to This Returns Policy
We may update this Returns Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
Your continued use of our website or services after changes are posted means you accept the updated policy.
10. Contact Us
If you have any questions about this Returns Policy, please contact us:
Yidu City Bading Trading Firm
Email: badingshang@outlook.com
Address: B111, No. 23 Yuanlin Avenue, Units 1-5 and 1-6, Lucheng Subdistrict, Yidu City, Yichang City, Hubei Province, China
